Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.
These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). (Steam store content usable within another game or software application, "DLC")ĭLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Here is an overview of how refunds work with other types of purchases. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Click here for a full list.) Where Refunds Apply (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. You will be issued a full refund of your purchase within a week of approval. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Valve will, upon request via, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours. Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it. You can request a refund for nearly any purchase on Steam-for any reason.
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